For Offline Course Bookings through Flooenci.com
At Flooenci, we believe in offering high-quality, impactful English training — both online and offline. If you’ve booked an offline (in-person) course through our website and need to change your plans, here’s how we can help.
🕒 Refund Eligibility
You are eligible for a full refund if:
- You cancel your offline course within 5 days of purchase, AND
- The course has not yet started
❌ Non-Refundable Situations
We are unable to offer a refund if:
- The course has already started
- You request cancellation after 5 days from the date of booking
- You miss sessions or do not attend without informing us in advance
🔁 Course Transfers or Rescheduling
Need to postpone or transfer your booking? We’ve got you covered!
- You can reschedule to a future batch or date (subject to seat availability)
- Must notify us at least 48 hours before the start of your original course
💳 How to Request a Refund or Change
Please contact us at support@flooenci.com with:
- Your full name and contact number
- Course name and batch (if applicable)
- Payment reference or transaction ID
- Reason for your request
Our team will review and respond within 2–4 business days. Approved refunds will be processed within 5–7 business days to your original payment method.