At Flooenci, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with our learning tools.
📌 1. Information We Collect
We may collect the following types of personal information:
🧑🎓 User Information
- Name, email, phone number
- Country or location
- Language learning goals or level
💳 Payment Information
- Payment method and billing details (via secure third-party gateways like Razorpay, Stripe, etc.)
- Transaction history
💬 Usage Data
- Chatbot interactions, voice inputs (if using AI tutor)
- Pages visited, time spent on site, device/browser details
🔐 2. How We Use Your Data
We use your information to:
- Provide and improve our English courses and services
- Personalize your learning experience
- Send course updates, reminders, and support
- Process payments securely
- Improve our website and learning tools (including AI features)
We do not sell or share your personal data with any third-party advertisers.
🧠 3. AI-Powered Tools
If you use our AI Speaking Tutor or chat-based practice tools:
- Your spoken or typed inputs may be sent to trusted AI services (e.g., OpenAI) to generate responses
- We do not store your voice recordings or personal messages permanently
- All AI interactions are handled securely and used only to enhance your learning
💳 4. Payment Security
We use secure, PCI-compliant payment processors. Flooenci does not store your card details on our servers.
🧒 5. Children’s Privacy
Flooenci is designed for learners aged 13 and above. If you are under 13, please use the site with parental guidance.
⚙️ 6. Cookies & Analytics
Our website uses cookies to:
- Improve user experience
- Track site usage via Google Analytics or similar tools
- Remember your language or login preferences
You can disable cookies in your browser at any time.
✉️ 7. Contact Us
For questions or concerns about your data, contact:
Email: support@flooenci.com
Phone/WhatsApp: [+91-7904756400]
Address: 692, near Maranatha Church, V N R Nagar, Virudhachalam, Tamil Nadu 606001
🔁 8. Policy Updates
We may update this Privacy Policy occasionally. The latest version will always be available on this page.